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2015 Winner

Cancellation and Deposit Policy

Because cancellations can be difficult to deal with for both us and customers we would like to clarify a few points and make sure you understand our position on this matter

Please, we would like you to understand that there is a cost to cancelling a trip at the last minute as we limit our tour to small groups, 14-16 persons (our boat capacity 55 pax) and when WE decide to cancel due to bad weather, we will have done so taking into consideration our clients and employees safety, that of the vessel, as well as predicted weather forecasts and official warnings

Individual booking

  • If you cancel due to sickness and we are unable to take you on another trip (often fully booked), we are happy to issue a letter stating the amount paid to Two Sea Tour, this with your doctor certificat can be used to claim the money back to most travel insurance companies
  • If you cancel your booking 48 hours before the tour date (before 10 pm), your deposit will be refunded or we will put you on another date (if available)
  • If you cancel your booking 24 hours (or less) before the tour date, your deposit will NOT be refunded
  • If you are a ‘no-show’ on the morning of the trip, for whatever reason, you will lose your deposit
  • If you have booked a group of guests and one (or more) does not show up in the morning of the trip, the deposit paid for these missing guests will be lost 
  • If you cancel due to bad weather BUT our boat still goes out with other clients then your deposit will be lost
  • If you are late over 5 minutes from the pick up time (sent to you 1 day before the tour) or not show up then our driver will leave without you and your deposit will be lost
  • If WE cancel due to bad weather and we cannot find another date you wish to go on, we will then return your deposit via PayPal

 

Group booking (more than 6 persons) and “private” tour

  • If you cancel the trip at least 14 days before the trip then we will refund your deposit
  • If you cancel the trip at least 7 days before the trip then you will lose 50% of your deposit
  • If you cancel the trip past this 7 days period then you will lose your deposit
  •  If you change the date 7 days before the trip, changes will be accepted ONLY if there are no other bookings. If no other dates are available or you decide not to go out anymore then your deposit payment will be lost

 

 No Show = No Refund

 

A deposit is a way for Two Sea Tour to guaranty our guests will have their seats booked on the chosen date

  • Most deposit will be made via Paypal or bank transfers (Thai banks only)
  • Paypal is the quickest, safest and easiest way of payment for both you and us
  • To confirm your booking you will be asked to pay a 50% deposit and you will be asked to pay the remaining balance in CASH on the boat
  • All deposits should be made in Thai Baht (THB), this is easily done with Paypal system

 

Note: if you prefer to come to the pier by yourself, we require that you pay the full amount via Paypal and you will have to make sure to be at the pier on time. We cannot ask other guests to wait on the boat , so coming a little earlier is highly recommended

 

Please make sure to understand and agree with Two Sea Tour cancellation and deposit policy before booking with us.  

Thank you – Two Sea Tour management